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How do I retrieve a lost or forgotten account name or password?

If you have forgotten your password and would like to access our Forgotten Password program, please click here. To retrieve your password, you will need to enter either an Account Name or Domain and your Account Owner email address. The Account Owner email address will receive an email with a link to update the password.

If you entered an answer to the secret question at the time your account was created, you will be prompted to enter the answer to the secret question. If you answer the question correctly, you can then change your password.

If the Account Owner email address is no longer valid, you will not receive the email to change your password. In this instance, we will need proof of ownership before we can provide you access to your account. This is to prevent unauthorized persons from making changes to, or even stealing, your domain.

  1. Photo identification of the person listed as the Registrant of the domain.
    Plus, if the domain is owned by a business, at least one of the items below:
  2. A signed and notarized request on Company Letterhead
  3. A copy of your company's Business License.

Scan your photo id or business license and send in as an attachment to this email or fax your proof of ownership to us at (360) 397-8707.

When faxing this documentation please mark your fax:
Attention: Forgotten Password

Please Include: Your domain name and an email address of where you would like the Account Information to be sent.

How do I renew my domain(s)?

  1. Login to your account
  2. Click on the My Domains tab
  3. Check domains that you would like to renew OR click Select All
  4. In the dropdown menu under Step 2, select Renew these domains
    This will take you to the shopping cart
  5. Select the number of years you would like to renew your domains
  6. Click the Continue button
  7. Read the Registration Agreement and check the box
  8. Enter the email address where you would like the invoice sent
  9. Enter your credit card information
  10. Click the Complete Order

How long does it take for my website to work after I update my nameservers?

It may take up to 72 hours for a domain to start working after updating nameservers.

What nameservers do I use when using your services?

If you are using the FREE Hostlane Services such as URL Forwarding, Email Forwarding, or DNS Management, please use the following nameservers:

ns1.nameresolve.com
ns2.nameresolve.com
ns3.nameresolve.com
ns4.nameresolve.com

If you have purchased the Hostlane Web Hosting, please use the following nameservers:

ns1.hostlane.com
ns2.hostlane.com
ns3.hostlane.com

Hosting Support

Access FTP Settings for Linux

  1. Log in to your account
  2. Click the My Services Tab
  3. Click on the Manage Services button, next to Package ID Web Hosting
  4. On the left, click on Web Space
  5. Click FTP Access

Your FTP login name and password are shown on the right.
Note: To change the FTP Settings, please click the Edit button in the lower right corner.

Access FTP settings for Windows

  1. Log in to your account
  2. Click the My Services Tab
  3. Click on the Manage Services button, next to Package ID
  4. In the left margin, click Web Space
  5. Click Website Configuration

Your FTP login name and password are shown on the right.
Note: To change the FTP Settings, please click the Edit button in the lower right corner

Associate a Domain to Hosting

  1. Log in to your account
  2. Click on the My Services Tab
  3. Click on the Manage Services button, next to the Package ID
  4. Click on Domain Overview, then Domain Administration
    NOTE: This lists the existing domains and subdomains
  5. Click on the Add New Domain button
  6. Enter your domain into the field
  7. Select the website/hosting radio box if the content of your website will be located directly in the webspace (on the local server). In this case, you need to indicate the path of the document root location.
  8. Click on the Submit button to save your changes.

Upload website files

For this tutorial, we will be using the FTP client Filezilla. It is a free FTP client that allows you to transfer your web files to our web servers so they can be seen on the Internet. If you do not already have a FTP client, please download the freeware, Filezilla located here:
http://filezilla-project.org

Here are the steps to upload your web files to our servers:

  1. First, you will need to access your FTP settings (Address, Username, Password) within our Hosting Control Panel.
    1. For directions to access FTP settings for a Windows hosting package, please refer to "Access FTP Settings for Windows"
    2. For directions to access FTP settings for a Linux hosting package, please refer to "Access FTP Settings for Linux"
  2. Open the Filezilla FTP client
  3. Enter the IP from the Hostlane Hosting Control Panel, into the Address field of Filezilla
  4. Enter the FTP Login Name: into the User field of Filezilla
  5. Enter the FTP Password: into the Password field of Filezilla
  6. Click the Quick Connect button

    You are now connected to your webspace. You will see the following directories:

    log
    tmp
    webspace
  7. Under the Remote Site heading (right side), double-click the webspace folder
  8. Most likely, you will want to upload your website to the root folder. For Linux Hosting, double-click the httpdocs folder. For Windows Hosting, double-click the wwwroot folder.
  9. Under the Local Site heading (left side), find the files that you would like to upload and select them - use the CTRL key to select multiple files – then drag the files to the root folder.

Once the transfer is complete, you will get a message that the file transfer has been successful. Visit your website to make sure that the transfer was successful.

Create Email Account

  1. Log into your account
  2. Click on My Services Tab
  3. Click on the Manage Services button, next to the Package ID.
  4. Click on the Email link
  5. Click on the Email addresses link
  6. Click on the Add new email address button
  7. Enter the user name of your email and choose the domain from the drop down box.
  8. Advanced features - You have the choice of enabling such mail advanced features as virus checking and Antispam checking.
  9. Password - Enter your unique password and confirm it by re-typing in the corresponding field to make sure you have entered it correctly. DO NOT click on Generate New Password or you will now have overwritten the password that you entered with a system generated password.

    NOTE: You can use the automatic password generation function to allow the system to create a unique valid password for you. To use this, click on the Generate new password button. The new password will be displayed for you to remember.
  10. Mailbox - You can set the quota on disk space used by this mailbox. You can configure it to use the maximum available storage or set up customer storage space. If you have multiple email users, you will need to customize your storage.
  11. Forwarding - If you would like to enable email forwarding, click the box next to 'Enable mail forwarding'. Then enter the destination email addresses separated by a comma, semicolon or space in the corresponding field. Email Forwarding will allow you to not only receive mail to your mailbox, but it will also forward to another mailbox that you may have. For example, you can create duplicate emails, one going to your email box and the other going to your hotmail account.
  12. Configure Notifications - Check the 'Send notification' checkbox to enable the configuration settings for sending a notification message to your newly created mailbox. Specify the email address that will be used for notifying a new mailbox.
  13. Send test message to new Email address: Check this box to indicate whether you wish to have the test message sent to the new email address
  14. Click the Next» button when all values have been entered.
  15. Click the 'Finish' button.

Create a Subdomain

  1. Log into your account.
  2. Click on the My Services Tab.
  3. Click on the Manage Services button, next to the "Package ID".
  4. Click on Domain Overview.
    NOTE: This lists the existing domains and subdomains.
  5. Click on the Add New Subdomain button.
  6. Enter your domain into the field Subdomain name(s):.
  7. Put a check in the box in Zone management ability:.
  8. Select the Website radio box if the content of your website will be located directly in the webspace (on the local server). In this case, you need to indicate the path of the document root location relative to document root of the main domain.

    For instance:
    If you wish to have your site content placed to a directory "newdomainlocation", the path would look like "/newdomainlocation".

    If you wish the document root of the domain and webspace point to the same location, the path should look like "/".
  9. Click on Qmail under ?Mail Hosting? if you would like mail hosting for your new subdomain.
  10. Click on the Next button.

Open Source Applications Offered

Hostlane provides many Free Open Source Applications that are easy-to-install. You can install popular Blogging and Content Management Open Source Applications like Wordpress, Drupal, and Joomla instantly. We install the applications and create the database so you don't have to. Other Open Source applications like E-commerce and Collaboration apps are included. To see an entire list of the great Open Source Applications and tools we offer, please visit: hostlane.com/hosting/webapplications.php -Ramiro - link this to the App Vault page.

POP/SMTP Email Settings

These are the POP and SMTP settings: Incoming Mail (POP3): pop.yourdomain.com
Outgoing Mail (SMTP): smtp.yourdomain.com
Account Name: youraddress@yourdomain.com
Account Password: Your choosing
NOTE: replace yourdomain.com with the name of your domain.
On the Advanced Tab, please replace 25 with 587 for the "Outgoing Server (SMTP)

Hosting Getting Started Guide

Learn how to add your domain to your hosting package, set up email, access SiteBuilder and more in our easy to follow Hosting Getting Started Guide. Get Started Now!

DV Support

Contact Hostlane Support

Support by Phone

Phone: 360-449-8449

Monday - Friday

6:00 a.m. to 6:00 p.m. Pacific

Holiday Hours

8:00 a.m. to 4:00 p.m. Pacific

For customers who had hosting accounts prior to March 12, 2009 Call: 1-800-853-0953

Support by Email

Click Here

For customers who had hosting accounts prior to March 12, 2009

Email: hostingsupport@hostlane.com

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